Complaints

The use of airconditioning is different on every yacht. Some of them have a 24/7 system where others have a rule that at midnight the airconditioning goes off. Generators are operated for aircon, freezers and fridges as well. There is a limited use of generators in ports due to the sound thay make and they might disturb neighboring boats at night. When requesting A/C on during the night time, this may or may not be possible. A/C may be available if you are anchored in a bay and there are not many boats around. Speak to your captain regarding this subject to make arrangements accordingly and as per your agreement for number of hours of use of A/C.

Responsibilities

Hera Yachting is responsible for making all the arrangements for the services and itineraries. Hera Yachting liability and responsibility does not extend beyond the boat, any arrangements made by or for passengers either before boarding or when disembarking are at the passengers own risk. As an extra service to our clients Hera Yachting may provide land excursions, or arrange other services whicha re operated by independent contractors, but shall not be responsible in any way whatsoever for any damage, loss, injury or death arising.

Hera yachting, on the other hand, is responsible for the service and quality given on board of our boats.

Not Included in Yacht Charter Price

• Yacht catering & beverages
• Harbor taxes and customs fees in foreign waters
• Airport & Hotel transfer
• Fuel for on – board water toys
• Crew gratuity
• VAT
• Land excursions
• Private marine fees
• Medical & Travel Insurance
• Fuel for additional distances in excessing 4 hours per day
• The use of Jet-ski and the water sports on board if exist

Included in Yacht Charter Price

• Yacht insurance
• Cruising up to 4 hours per day
• Use of air conditioners
• Turkish transit log, mooring expenses, harbour taxes in Turkish waters ( This only applies to Turkey, not for Greece and Croatia)
• Accommodation on board ( days agreed on)
• Daily cabin and bathroom cleaning
• Bed linen & bath towels
• Use of equipment on board
• Crew service

Force Majeure

We do not accept liability for any loss, damage or expense resulting from war or terrorist activities, threatened or actual, civil unrest, industrial action, weather conditions, fire, flood, drought, harbour & airport regulations and closure, unforeseen alterations to public transport schedules, rescheduling of aircrafts, boats or any type of transportation means or any other event outside our control which either delays or extends the holiday arrangements.

Insurance

Your charter agreement will detail insurance provisions: the yacht remains insured by the owner during your charter; however we advise all guest to consider Cancellation and Curtailment Insurance. You may also wish to consider a Personal Accident or Medical Insurance plus personal Effects Insurance, which is generally not included in the charter fee.

Cruise Interruption & Breakdown or disablement

Hera Yachting may in case of force majeure cancel or interrupt any cruise at any time. Should the yacht suffer any mechanical damage or fire etc, so that the CHARTERER can not use it and if the period between 12 and 48 consecutive hours, the payment for this same period will be refunded to the CHARTERER on a pro rata basis. The charter period can be extended to cover the repair period in case it exceeds 48 hours, by mutual agreement. In case of a total loss of the yacht or damages needing more than the entire charter period to repair, the total payment will be refunded to the CHARTERER.  No further claims will be accepted.

Hera Yachting is a Turkish Company and it is agreed between Hera Yachting and contractual party that the interpretation of the terms and conditions will be resolved solely according to the Turkish Law in Turkish Court.

Boat Substitution

Hera Yachting may operate the cruise program with another gulet as long as this boat is of the same or higher standard. Passengers offered a suitable alternative cruise program or boat are not entitled to any refund.

Visa requirements

Most nationalities require a visa to enter Turkey. Please check the Visa requirements with your Turkish Embassy or the Turkish Consulate before you travel, or visit this site: www.evisa.gov.tr/en

Cancellations and Refunds

The charter agreement is valid upon being signed by both parties and upon receipt of the initial down payment to HERA YACHTING. In the event the Charterers wish to cancel the charter, the regulations will be applicable.  Cancellation will take effect upon written notice to HERA YACHTING. The Owners will use their best endeavors to re-charter the yacht. If the yacht is re-sold, the Owners will fully refund the Charterer. If the Charterer would like to change dates and those dates are available, the full amount of money paid may be transferred to the new date and must be applied to the same yacht in the same year. Any increase price differences caused by the change of date will be paid by the Charterer. HERA YACHTING strongly recommends travel, health and Cancellation insurances be bought by the Charterers to cover possible loss.

Deposit and Payments

After the contract has been signed by both parties, 50% of the total charter amount has to be paid within 5 working days. The first payment 50% can be seen as a down payment and the remaining amount will be paid in cash during embarkation to our Hera Yachting representative who will be present at the embarkation or can be paid 4 weeks before arrival date.